Privacy Policy

Last amended 22/08/2024

PART 1 – About this Policy

1.1 Purpose

Babble Bees Speech Therapy Pty Ltd (ABN 93 663 326 636) is committed to protecting the privacy of personal information we collect and hold about individuals. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other applicable privacy laws, and Speech Pathology Australia’s Code of Ethics (2010). This Privacy Policy explains how Babble Bees Speech Therapy Pty Ltd manages the personal information we collect, use, and disclose.

PART 2 – How Babble Bees Speech Therapy Pty Ltd handles your personal information

2.1 Legal Obligations

In order to provide you with the speech pathology services you request, Babble Bees Speech Therapy Pty Ltd needs to collect and use your personal information. If you provide incomplete or inaccurate information or withhold personal and health information, we may not be able to provide the services you are seeking.

2.2 Information Collection

We only collect the information necessary for the specific function or activity we are carrying out. The information we collect includes your name, date of birth, address, health fund details, and information about your health history and family history. This information is required to assist our speech pathologists in diagnosing and treating you.

2.3 Health Information Collection

We usually collect your health information directly from you. In some cases, we may need to collect information from a third party, such as a relative or another health service provider.

2.4 Use and Disclosure of Information

We use your personal information for the purpose you have provided it to us. This includes providing speech pathology services, managing our relationship with you, and contacting you regarding your care. We may also use your information for other purposes permitted under the Privacy Act 1988.

We may disclose your information to the following parties:

  • Other health professionals involved in your treatment: Your information may be shared with other health professionals who are part of your care team.

  • Referrer: We may send a discharge summary to your referrer (e.g., your medical practitioner) following your discharge from Babble Bees Speech Therapy Pty Ltd or as required for your care.

  • Relatives, guardian, close friends, or legal representative: We may disclose information about your condition to individuals listed above unless you instruct us not to.

Other uses and disclosures may include quality assurance processes, billing and account management, liaising with health funds or government agencies, sending reminders, and other purposes with your consent.

2.5 Access and Correction of Information

You have the right to access and request amendments to the personal and health information we hold about you. If we do not agree to make changes in accordance with your request, you can make a statement regarding the requested changes, which will be included with your record. To request access or changes, please contact Babble Bees Speech Therapy Pty Ltd using the details provided below.

2.6 Data Quality

Babble Bees Speech Therapy Pty Ltd takes reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.

2.7 Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use security technologies and processes, such as access control procedures, network firewalls, encryption, and physical security measures, to safeguard your privacy. We also destroy or permanently de-identify any information that is no longer needed, in compliance with applicable laws.

2.8 Complaints and Contact

If you have questions, comments, or concerns about our Privacy Policy or how we handle your personal information, please contact Babble Bees Speech Therapy Pty Ltd at: